We regularly review our policies to ensure the best shopping experience for our customers.
Our Story
Caudaliie was founded by Ma Shaoyang, a skincare enthusiast who believed that premium beauty products should be accessible to everyone. Today, Caudaliie operates as a global skincare brand — our administrative and design teams are based in Asia, while our US mailing and support center serves customers across the United States.
Our Vision
We envision a world where beauty shopping is simple, transparent, and risk-free. A world where you never have to wonder about hidden fees, complicated return policies, or where to turn when something goes wrong.
Our Mission
Our mission is to provide high-quality skincare and beauty products with exceptional customer service, free shipping on every order, and hassle-free returns. We aim to build lasting relationships with our customers by treating every order with care and every question with respect.
What We Offer
- Quality Products: Every item in our catalog is carefully selected and inspected.
- Free Shipping: No minimum purchase. No hidden fees. What you see is what you pay.
- 30-Day Free Returns: Not satisfied? Return any unused item within 30 days for a full refund.
- Real Customer Support: Email us and you will reach a real person within 1 business day.
Our Commitment
We believe in transparency, honesty, and putting customers first. Whether you are a first-time shopper or a returning customer, we are committed to making your experience seamless and enjoyable.
Our Locations
- US Mailing & Support Address: 2012 W Laveer St, Philadelphia, PA 19138, United States – This is our US correspondence and return processing address. Customer support is handled from this location.
- Global Administrative Office: No. 12, Group 4, Zhenxiang Village, Changping Town, Nanbu County, Nanchong, Sichuan, 637347, China – This is our global administrative and design office.
Business Verification
Caudaliie is a registered online business. We are an authorized reseller of all brands represented on this site.
Contact Information
Email: info@caudaliie.it.com
Phone: +1 (917) 620-9574
Address: 2012 W Laveer St, Philadelphia, PA 19138, United States
Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time