Last updated: June 6, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
Orders and Payments
Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order. You will receive an order confirmation email shortly after.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayPal. All transactions are processed in US Dollars.
Q: When is my payment charged?
A: Your payment method is charged at the time you place your order.
Q: Can I cancel or change my order after placing it?
A: You may request an order cancellation within 2 hours of placement by emailing info@caudaliie.it.com with your order number. We will do our best to accommodate your request. If your order has already been processed or shipped, we cannot cancel it; however, you can return the package for a full refund after delivery using our free return process.
Shipping and Delivery
Q: Where do you ship?
A: We ship to addresses within the United States. We do not ship to PO Boxes, APO, FPO, or DPO addresses.
Q: How much is shipping?
A: Shipping is free for all orders. No minimum purchase is required.
Q: How long does it take to process and ship my order?
A: Processing takes 1 to 2 business days (Monday to Friday). After shipment, delivery takes 3 to 5 business days (Monday to Friday). Delivery time does not include processing time. Orders placed before 6:00 PM Eastern Time begin processing the same day.
Q: How can I track my order?
A: When your order ships, we send a tracking number to your email address. You can use this tracking number on the carrier’s website.
Q: What carriers do you use?
A: We ship using USPS, UPS, and FedEx. The carrier is selected based on your location and package characteristics.
Returns and Refunds
Q: What is your return policy?
A: You may return eligible items within 30 calendar days of delivery. Items must be unused with seals intact. Opened skincare and beauty products cannot be returned unless defective. Final Sale items cannot be returned.
Q: Where do I send returns?
A: Please ship all returns to: Caudaliie Returns, 2012 W Laveer St, Philadelphia, PA 19138, United States. All returns must be sent using the prepaid return label provided after authorization.
Q: Who pays for return shipping?
A: Return shipping is free. We provide a prepaid return label via email for all eligible returns.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fees.
Q: How long does it take to receive my refund?
A: Once your return is delivered to our address, we initiate your refund within 2 business days. The refund will be issued to your original payment method. Your financial institution may take an additional 5 to 10 business days to post the credit.
Q: What if I receive a damaged or incorrect item?
A: Contact us within 72 hours of delivery at info@caudaliie.it.com with your order number and photos of the item. We will provide a replacement or refund. We respond within 1 to 2 business days.
Customer Support
Q: How can I contact customer service?
A: Email us at info@caudaliie.it.com or call +1 (917) 620-9574 during our service hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Q: How quickly do you respond to inquiries?
A: We respond to all email inquiries within one business day. Inquiries received on weekends or holidays are addressed on the next business day.
Product Information
Q: What are your products designed for?
A: Our products are designed for daily skincare and beauty routines. They are formulated with clean ingredients.
Q: Are your products authentic?
A: Yes. We source directly from authorized distributors. We are an authorized reseller. We do not sell counterfeit products.
Q: What is your policy on animal testing?
A: We only partner with brands that prioritize ethical practices. Please check individual product packaging for specific cruelty-free certifications.
Contact Information
Email: info@caudaliie.it.com
Phone: +1 (917) 620-9574
Address: 2012 W Laveer St, Philadelphia, PA 19138, United States
Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time