We regularly review our policies to ensure the best shopping experience for our customers.
Customer Service Hours
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Email Support
info@caudaliie.it.com
We respond within 1 business day. Inquiries received on weekends or holidays are addressed on the next business day.
Phone Support
+1 (917) 620-9574
If you reach our voicemail, please leave a message with your name, order number, and callback number. We will return your call within 1 business day.
US Mailing & Support Address
2012 W Laveer St, Philadelphia, PA 19138, United States
This is our US mailing and support address. Customer support is handled from this location. Returns must be sent to this address using the prepaid return label provided after authorization.
Global Administrative Office
No. 12, Group 4, Zhenxiang Village, Changping Town, Nanbu County, Nanchong, Sichuan, 637347, China
This is our global administrative and design office.
Returns
All returns must be sent to our US mailing address using the prepaid return label provided after return authorization is approved. Do not ship returns without authorization.